Privacy Policy

Bus & Tram App

The Bus & Tram app is operated by Lothian Buses Limited as supplied by UrbanThings Limited (, a registered company in the UK, company number 04543413.  Lothian Buses is a ‘Controller’ of the personal data you provide to us.

This privacy policy explains how we use any personal information we collect about you when you use the Bus & Tram app.


What personal data do we collect?

When you register for an account, we collect your name and email address.  Should you purchase m-tickets, we also collect payment details and store the purchase history associated with your m-ticket account.

What information does the app access on my phone?

Certain functionality will require to access information or features on your phone to work. The app may require access to following information or functionality on your device for the following purposes only:

  • Contact Information – used to register an account if you sign in using Apple or Google
  • Device & App History – to send our app supplier crash/bug reports
  • Purchases/Financial info – used to process m-ticket purchases and to manage your account
  • Location – to help improve services, we ask permission to capture your approximate location when you display a ticket for inspection.  location information is stored and used anonymously. We don’t store your location at any other time and

You can disable location reporting when you display a ticket for inspection without affecting use of the app: open the app > Account > Settings and deselect “Capture my location when I board a vehicle”

You may manage how m-tickets accesses your phone information using privacy settings on your device, or by uninstalling the app.

How will we use your personal data?

We collect information about you to support the app’s functionality. In order to do so, we share your information with our app supplier, UrbanThings.

Payment card details are stored securely by our payment provider, and will never be disclosed to anyone for purposes other than for m-ticketing mobile payments initiated by you. Payments are securely processed by our payment provider in accordance with the latest Payment Card Industry Data Security Standards.

We will not share your personal information with any other third parties for any other reason without your prior consent, except where we are required to do so by law (for the detection and prevention of crime, for example).

The servers where your data is stored with Amazon Web Services ( are located in Dublin, Ireland.

How long do we keep your personal data?

We will retain your information for the time that you have an account.

Your account can be deleted at any time by opening the app > Account > Manage Account > Delete account.


We will not share or use your personal information for marketing purposes.

What are your rights?

You can access and edit the personal information registered against your account by tapping “Account” from the menu bar, when logged into the app.

You have the right to request a copy of all the information that we hold about you. If you would like a copy of some or all of your personal information, please email: [email protected] or write to us at: Product Support, Lothian Buses, 55 Annandale Street, Edinburgh, EH7 4AZ.

If at any point you believe the information we process on you is incorrect, you can ask us to correct or remove it.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates in the app and on our website  This privacy policy was last updated on 30 May 2024.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email:               [email protected]

Address:          Data Protection Officer, Lothian Buses, 55 Annandale Street, Edinburgh, EH7 4AZ.

Transport for Edinburgh App

Privacy Policy

Lothian Buses ltd built the Transport for Edinburgh app as a Free app. This SERVICE is provided by Lothian Buses ltd at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Transpor for Edinburgh unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Location. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.