Lothian endeavours to provide an inclusive service for bus travel in Edinburgh that is accessible to all.
For this reason, our bus drivers and our Retail and Customer Support team receive training on a range of disabilities and our buses are designed with safety and accessibility in mind.
We also have a dedicated Accessibility and Inclusion Officer who works across all departments in our business to ensure we are constantly reviewing and making improvements to all aspects of our services.
If you have a disability, are over the age of 60 or under 22, you are entitled to use our day services free of charge and can do so by applying for a National Entitlement Card (NEC).
Please be aware that this must be scanned and shown to the driver when boarding the bus and if it is lost or becomes damaged, you will need to pay a fare to travel. To apply for an NEC and for the terms and conditions please visit www.entitlementcard.org.uk
View our Conditions of Carriage here.
Lothian acknowledge that our customers have a wide range of needs
We also understand that, for many, public transport is the only option.
Supported Journeys
Did you know that Lothian offers customers the opportunity to try travelling on our services accompanied by our Accessibility and Inclusion Officer, to help build confidence and support travel independence? No matter the reason for why you find bus travel difficult or challenging, we’re here to support you. Learn more on our Supported Journeys page.
We are here to help
 | Diversity in the Public Sector Award (The Herald & GenAnalytics Diversity Awards 2022) |
 | Excellence in Transport Accessibility Award (Scottish Transport Awards 2022 and 2023) |
| Autism Friendly Award (National Autistic Society 2024) |
Accessibility Awards
Diversity in the Public Sector Award
(The Herald & GenAnalytics Diversity Awards 2022)
Excellence in Transport Accessibility Award
(Scottish Transport Awards 2022 and 2023)
Autism Friendly Award
(National Autistic Society 2024)