Lothian are committed to creating an accessible and inclusive environment in which disabled individuals, families and anyone with additional access needs can feel confident and safe.
Priority seating
Lothian provide priority seating on all of our buses.
These seats are positioned near the bus entrance and exit doors, have more leg room and include appropriately positioned handrails and bells.
These seats are intended for use by individuals with visual, hearing, mobility and cognitive impairments, and pregnant customers.
Our drivers are here to help
Our bus drivers and Customer Support team receive disability awareness training that includes a wide range of conditions including autism, visual and hearing impairments, dementia and epilepsy.
They are also trained to recognise the Thistle Assistance Card / App and Hidden Disabilities Sunflowers, and are there to help you if you need any assistance. Please just ask.
Please note that mobility scooters are not permitted on our buses unless they can be folded safely and stored on the ground in the wheelchair space against the “ironing board” back rest.
The Hidden Disabilities Sunflower discreetly indicates that an individual may need additional support, help or a little more time. Since the initiative launched in 2016, it has been adopted globally by major airports and venues.
Lothian is committed to promoting the Hidden Disabilities Sunflower and joins a growing list of businesses whose colleagues can provide support where needed. Sunflower Lanyards are available free of charge to customers and can be collected from our Shandwick and Waverley TravelHubs.
To find out more about the initiative, visit Hidden Disabilities Sunflower.
If you need extra help to make your journey, the Thistle Assistance Card is available to assist anyone who has difficulty using public transport because of age, disability or illness.
This can be especially useful for individuals with a hidden disability to discreetly alert drivers to their additional needs.
To find out more about this free scheme visit www.thistleassistance.com
We are here to help
Your safety is our priority
Lothian believe that our colleagues and customers have the right to travel without receiving any form of abuse.
Lothian operate a zero-tolerance policy towards any physical or verbal abuse directed at our colleagues or customers, and CCTV and audio recording is in operation on all of our buses.
If you wish to report an incident or provide us with any feedback, please contact our Customer Support Department.
If you need to report a hate crime, please call 101.
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