Customer Support

All feedback is valuable to us and will be passed to the relevant team.

You may be able to find answers to any questions on our Frequently Asked Questions page.

If your enquiry relates to any other matter, our team is always happy to help and aims to get back to you with an answer as quickly as possible. You can contact us by email, get in touch via social media or write to us – whichever you prefer (details can be found below).

If you have had a great experience with one of our drivers or colleagues, we’d love to hear from you – just fill in this form and we will pass along your message.


For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. 

Lost Property

Lost an item on our network? We are here to help. Just fill in this form and we will be in touch with you soon.

Email us

Lothian Buses respects your privacy and will use the data you provide here for the purposes of investigation and correspondence only. You can view more information on Data Protection and Privacy or view our Ridacard Terms and Conditions.

Call us

Bus Information
0131 555 6363 (24 hours)

Stay social!

We are here to help on Twitter, Facebook and Instagram, Monday to Friday from 0900 – 1700. Drop us a message!

Write to us

Lothian Buses
Customer Support Department
Annandale Street