Accessibility

Lothian endeavours to provide an inclusive service for bus travel in Edinburgh that is accessible to all.

For this reason, our bus drivers and customer service advisors receive training on a range of disabilities and our buses are designed with safety and accessibility in mind.

We also have a dedicated Accessibility and Inclusion Officer which means we are constantly reviewing and revising all aspects of our business.

If you have a disability or are over the age of 60, you are entitled to use our day services free of charge and can do so by showing our driver your up-to-date National Entitlement Card (NEC). To apply for an NEC please visit www.entitlementcard.org.uk .

Download our Accessibility and Inclusion Strategy here.

View our Conditions of Carriage here.

Lothian acknowledge that our customers have a wide range of needs

We also understand that, for many, public transport is the only option.

We are here to help

Lothian acknowledge and support the fact that not all disabilities are visible and our customers should be able to travel free from judgement. We aim to create a culture of inclusion across Edinburgh and hope all of our customers support us by showing patience and kindness to each other and our colleagues. If you require any additional support with your journey planning or any aspect of your travel with us, please contact our dedicated Accessibility team via email to [email protected]

Accessibility Awards

	Diversity in the Public Sector Award (The Herald & GenAnalytics Diversity Awards 2022)
	Excellence in Transport Accessibility Award (Scottish Transport Awards 2022 and 2023)
	Autism Friendly Award (National Autistic Society 2024)