Accessibility

All our buses are easy access which makes it possible for everyone to travel on them. This includes customers with disabilities and those travelling with young children.

Wheelchair users

There is a dedicated wheelchair space on our buses, allowing wheelchair users to travel safely and in comfort. It is important that this space is available, so if other customers are standing there we ask that they move elsewhere to free-up the space if it is required by a wheelchair user. 

For your safety and comfort, once you board the bus please follow the following guidelines:

  • Park your wheelchair in the dedicated space with the back of the wheelchair facing the front of the bus
  • Apply the brake
  • The driver will wait until this is done before moving the bus
  • When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting

Buggy users 

Any buggies placed in the wheelchair space should be folded and stored safely in the luggage rack. When there’s no wheelchair user on the bus, customers are free to occupy this space; alternatively, an unfolded buggy can be placed there. For those of you travelling with a buggy, you may decide to get off the bus to allow a wheelchair user to travel instead. If so, you will be issued with a receipt so that you can continue your journey free of charge on another bus.

To make the travel experience even better for you if you’re travelling with young children, many of our newest buses have an additional space for a buggy as well as the wheelchair space*.

For everyone’s comfort and safety, only unfolded buggies (including pushchairs and travel systems) which do not obstruct the aisle may be brought onto our buses. If there’s any doubt, the driver will tell you if the buggy can be brought on board the bus.

*Currently some services may operate buses that are not fitted with a buggy space

Additional information

Please note that mobility scooters are not permitted on our buses. Please check our Policy Document section for Accessibility FAQs and our Accessibility Review.

If you need extra help to make your journey, the SEStran Thistle Assistance Card is available to assist anyone who has difficulty using public transport because of age, disability or illness. It’s free and available at our Travelshops and Park & Ride sites, as well as other outlets across South East Scotland, including: local authorities, bus operators, GP surgeries and health centres. Find out more here.

For more information, please read our Conditions of Carriage.