Lothian endeavours to provide an inclusive service for bus travel in Edinburgh that is accessible to all.
For this reason, our bus drivers and customer service advisors receive training on a range of disabilities and our buses are designed with safety and accessibility in mind.
We also have a dedicated Accessibility and Inclusion Officer which means we are constantly reviewing and revising all aspects of our business.
If you have a disability or are over the age of 60, you are entitled to use our buses free of charge and can do so by showing our driver your up-to-date National Entitlement Card (NEC). To apply for an NEC please visit www.entitlementcard.org.uk (please note, this does not include our night buses or Edinburgh Tour Buses).
Download our Accessibility and Inclusion Strategy here.
View our Conditions of Carriage here.
We are here to help
We aim to create a culture of inclusion across Edinburgh and hope all of our customers support us by showing patience and kindness to each other and our colleagues.
If you require any additional support with your journey planning or any aspect of your travel with us, please contact our dedicated Accessibility team via email to Accessibility@LothianBuses.co.uk