Keep Safe places

Keep Safe places at Lothian TravelHubs

Keep Safe logo

​Shandwick Place and Waverley Bridge TravelHubs are now registered Keep Safe places – an initiative from I Am Me Scotland and Police Scotland which seeks to provide vulnerable people who feel lost, scared – or simply need some breathing space – somewhere they can go.

Keep Safe is an award-winning initiative that first launched in Renfrewshire in response to feedback from the disabled community that there were times they did not feel safe when travelling independently.

​In the process of becoming a Keep Safe place, training on disability awareness is provided to participating businesses, including how to help someone who requires Keep Safe assistance. To date, more than 30 of Lothian’s colleagues have undergone Keep Safe training, and are now ready and able to offer help to anyone who needs it.

I Am Me Scotland have developed a Keep Safe card which easily fits in a purse or wallet and lists important information about an individual such as their name, health conditions/concerns and who to contact in an emergency. These can be shown to staff within Keep Safe places if individuals need assistance. Cards are provided for free by the charity and there is no registration process – they are available to anyone who needs one. 

Cards can be collected from our TravelHubs or downloaded from the I Am Me Scotland website.

thistle assistance logo

If you need extra help to make your journey, the Thistle Assistance Card is available to assist anyone who has difficulty using public transport because of age, disability or illness.

This can be especially useful for individuals with a hidden disability to discreetly alert drivers to their additional needs.

To find out more about this free scheme visit www.thistleassistance.com

woman saying here to help

We are here to help

Lothian acknowledge and support the fact that not all disabilities are visible and our customers should be able to travel free from judgement.

We aim to create a culture of inclusion across Edinburgh and hope all of our customers support us by showing patience and kindness to each other and our colleagues.

If you require any additional support with your journey planning or any aspect of your travel with us, please contact our dedicated Accessibility team via email to Accessibility@LothianBuses.co.uk

Your safety is our priority

Lothian believe that our colleagues and customers have the right to travel without receiving any form of abuse.

Lothian operate a zero-tolerance policy towards any physical or verbal abuse directed at our colleagues or customers, and CCTV and audio recording is in operation on all of our buses.

If you wish to report an incident or provide us with any feedback, please contact our Customer Services Department.

If you need to report a hate crime, please call 101.

In partnership with
logos for epilepsy scotland, guide dogs scotland and whizz-kidz