For customers with top-up Ridacards, you can add funds by visiting any store which has PayPoint facilities (enter your postcode here to find your nearest retailer).
New Ridacards
If you wish to apply for a new direct debit Ridacard, please visit a TravelHub and a member of the team will be happy to help. For new Advance Purchase Ridacards, loaded with a minimum of one week’s travel, please visit a TravelHub or email your name, date of birth, telephone number, postal address and a passport size photograph to contactless@lothianbuses.co.uk
Lost Ridacards
If you have lost or damaged your Ridacard, please visit a TravelHub or email contactless@lothianbuses.co.uk to arrange a replacement. All personal data provided will treated in accordance with our Privacy Policy and will be used only to locate your card record and process your replacement.
Please note that we aim to issue you with a new card within 5 working days from receipt of your email and will be in touch directly to arrange a suitable collection date and time.
Shandwick Place TravelHub
If you are reapplying for a direct debit Ridacard, please download our application form and complete this prior to your visit. If you have previously held a Ridacard with us and still have it in your possession, please return this to the TravelHub when you visit.
Opening hours
Monday 0830 – 1730 hrs
Tuesday 0830 – 1730 hrs
Wednesday 0830 – 1730 hrs
Thursday 0830 – 1730 hrs
Friday 0830 – 1730 hrs
Saturday 0830 – 1730 hrs
Sunday Closed
49 Shandwick Place, Edinburgh EH2 4SD
Waverley Bridge TravelHub
If you are reapplying for a direct debit Ridacard, please download our application form and complete this prior to your visit. If you have previously held a Ridacard with us and still have it in your possession, please return this to the TravelHub when you visit.
Opening hours
Monday 0830 – 1730 hrs
Tuesday 0830 – 1730 hrs
Wednesday 0830 – 1730 hrs
Thursday 0830 – 1730 hrs
Friday 0830 – 1730 hrs
Saturday 0830 – 1730 hrs
Sunday Closed
31 Waverley Bridge, Edinburgh, EH1 1BQ
East Coast Buses Travelhub
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday 0900 – 1700 hrs
Sunday Closed
Mall Ave, Musselburgh, EH21 7DY
Livingston Travelhub
Opening hours
Monday 0900 – 1800 hrs
Tuesday 0900 – 1800 hrs
Wednesday 0900 – 1800 hrs
Thursday 0900 – 1800 hrs
Friday 0900 – 1800 hrs
Saturday Closed
Sunday Closed
The Centre, Livingston, EH54 6PQ