Lothian m-ticketsAn update for our customers

Lothian would like to update our customers with the current position in respect of the problems that are being experienced by a small group of m-ticket users (less than 2%). We can only apologise for any inconvenience caused by our suppliers’ issue.

Until this matter is resolved we ask our customers to take note of the advice given below by our supplier and ensure that they have other means of payment with them for their journeys.

Please find below the latest update from our m-ticket suppliers:

We apologise for the inconvenience that the issue to the m ticket app is causing and our priority is to resolve this as soon as we can.  We currently have multiple work streams underway to do this and we are working with partners to ensure the system is suitably equipped to handle the increased usage we’ve experienced in peak hours. There are a number of factors that contribute to this problem, not solely increased usage, which is why a quick-fix solution is not appropriate in this case.  We continue to work very hard on producing improvements to the service and roll them out quickly in order to resolve this.

Advice to users:

  • If possible, we advise customers to buy tickets outside of peak hours.
  • If users are unable to connect, they should wait 60 seconds before the next attempt.
  • We advise that they connect via a network connection rather than Wi-Fi.

We will continue to update customers through our social media feeds when we receive further information.