National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays.
Your feedback, as our customers, is very important to us. Each call, social media comment, email or personal visit we receive whether it’s a commendation, suggestion or complaint, is logged and passed to the relevant department to investigate.
So far this year, almost 8,000 of you have been in touch with us through traditional channels and we have receive thousands of enquiries through social media.
Enquiries range from people asking ‘which bus they need to catch’, ‘which ticket they need’, ‘when their bus is due’ and ‘do we have their lost property’ to the unusual questions such ‘what time does the bus go to Leeds’, ‘when will my bucket get emptied’ and ‘what time does the local library open’. Whatever the question or request we do our best to answer them all.
It’s not any easy job but we often have nice moments that make us all smile – photos of cute pets on our buses, re-uniting children with their favourite soft toys and commendations for our drivers and staff – they all do a fantastic job.
If you have want to get in touch, we would love to hear from you.