Wheelchair Users

Lothian are committed to creating an accessible and inclusive environment in which disabled individuals, families and anyone with additional access needs can feel confident and safe.

Wheelchair users

whizz-kidz logo

Lothian work in partnership with Whizzkids to ensure that all of our drivers and customer support advisors receive training on how best to help those using our services as wheelchair users.

All of our buses have at least one wheelchair accessible space available for adapted pushchairs, manual and powered wheelchairs. These spaces allow wheelchair users to travel safely and in comfort. It is important that this space is available, so if other customers are sitting or standing there we ask that they move elsewhere to free-up the space if it is required by a wheelchair user.

Boarding the bus

For your safety and comfort, once you board the bus please follow these following guidelines:

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Park your wheelchair in the dedicated space, facing the rear of the bus with the back of the wheelchair against the support

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Apply the brakes

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The driver will wait until this is done before moving the bus

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When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting

Please be aware that we are unable to accommodate mobility scooters for travel on any of our buses unless they are Class 2 models and can be folded and placed in the luggage rack.

thistle assistance logo

If you need extra help to make your journey, the Thistle Assistance Card is available to assist anyone who has difficulty using public transport because of age, disability or illness.

This can be especially useful for individuals with a hidden disability to discreetly alert drivers to their additional needs.

To find out more about this free scheme visit www.thistleassistance.com

woman saying here to help

We are here to help

Lothian acknowledge and support the fact that not all disabilities are visible and our customers should be able to travel free from judgement. We aim to create a culture of inclusion across Edinburgh and hope all of our customers support us by showing patience and kindness to each other and our colleagues. If you require any additional support with your journey planning or any aspect of your travel with us, please contact our dedicated Accessibility team via email to [email protected]

Your safety is our priority

Lothian believe that our colleagues and customers have the right to travel without receiving any form of abuse.

Lothian operate a zero-tolerance policy towards any physical or verbal abuse directed at our colleagues or customers, and CCTV and audio recording is in operation on all of our buses.

If you wish to report an incident or provide us with any feedback, please contact our Customer Support Department.

If you need to report a hate crime, please call 101.

In partnership with
logos for epilepsy scotland, guide dogs scotland and whizz-kidz