Following a recent review, we have updated Lothian’s Conditions of Carriage. These conditions set out the legal terms under which we provide our services, and they define the rights, responsibilities, and obligations of both our customers and our business.
All customers are encouraged to familiarise themselves with the updated Conditions of Carriage, as they are designed to support the safe delivery of our services.
We have summarised below some of the key changes in areas that are most frequently raised with us by customers.
“Fraudulent presentation of any Scottish National Entitlement Card will see travel refused and the card withdrawn and returned to the administering authority.”
(3.1) Travelling as a wheelchair user or with a wheelchair user
“Please note that mobility scooters are not permitted on our buses unless they can be folded safely and stored on the ground in the wheelchair space against the backrest board.”
and
“Wheelchair users and/or carers must ensure that the wheelchair is positioned against the backrest board facing the rear of the bus with the brakes ON, forward facing travel is not permitted.”
8.3 (c) Clarification that small unpowered children’s scooters may be carried subject to conditions.
“Larger, adult sized unpowered scooters and electric scooters other than those which are folded and stored safely in the luggage rack or on the ground in the wheelchair space. (Small, unpowered children’s scooters are permitted on board subject to available space and the ability to stow them safely in the luggage rack)”.
9.5 Clarification to vapes and E cigarettes are considered hazardous items and will be subject to immediate disposal
“Please note that some items will not be held as lost property. Drugs and medicines will be disposed of immediately. Any other hazardous items, (including vapes / vaporisers / e-cigarettes) will also be disposed of immediately. Passports, debit and credit cards and other personally identifiable information shall be confidentially held for 4 weeks after which they shall be securely destroyed”.