From Sunday 1 May, adult CITYSINGLE paper tickets will no longer be accepted for travel.
Customers can also still pay for a single ticket when they board the bus and single fares will still be available to purchase in advance on a citysmart card or through the m-ticket app.
If you have any unused Adult CITYSINGLEtickets you have three options:
- Simply use your tickets before 1 May 2016
- Transfer your tickets onto a citysmart card or to m-tickets on the app.
- Return your unused tickets for a refund.
For an exchange or refund, please visit any Travelshop with your unused tickets by 31 October 2016.
Nigel Serafini, Head of Commercial & Business Development, said:
Although customer usage of these tickets continues to decline, we do recognise and regret the inconvenience their withdrawal may cause. Passengers can buy prepaid tickets using their smartphone or a smartcard, and we would encourage them to visit one of our Travelshops for further help and advice.
If you have any questions, please visit any of our Travelshops or call 0131 555 6363.