On Tuesday 26 May 2020, the Scottish Government published Covid-19 Transport Guidance which we are following. Read the guidance in full here.
All of our vehicles are cleaned externally and internally on a daily basis, and we have introduced heightened cleaning measures in response to this situation including more enhanced cleaning of the main customer touch-points such as hand poles and grab rails and our driver cab areas. Cleaning across all of our sites has also increased. We have issued detailed reminders to colleagues and provided additional cleaning materials where possible.
If you are planning on making a journey on our services, we ask that you continue to help us keep our colleagues and customers safe by following the guidance set out below, bearing in mind that capacity on public transport remains limited at this time.
Please follow the guidance laid out below.
You should not travel if you or anyone in your household is experiencing coronavirus symptoms (new continuous dry cough, fever or the loss of or a change in your sense of smell or taste) or if you are self-isolating.
If you haven’t already done so, please consider downloading the Protect Scotland app from NHS Scotland’s Test and Protect. Completely free, the mobile phone app is designed to help us protect one another, reduce the spread of coronavirus and avoid further lockdowns.
The app will alert you if you have been in close contact with another app user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed while keeping your information private and anonymous.
Using the Protect Scotland app, along with sticking to current public health measures, will help us to stay safe when we meet up, socialise, work or travel. Download today from the App Store or Google Play.
Consider how you plan to pay for your journey. All our buses accept contactless payments or you can buy tickets in advance using our m-ticket app. Please avoid paying by cash if you can however where this isn’t possible, cash can be paid directly into the hopper. Please note all our services are exact fare only – our drivers can’t give change.
Please wash your hands thoroughly or use hand sanitiser before and after every journey. If using disposable face coverings, please ensure you take this with you when leaving the bus and dispose of it responsibly in a bin.
You must wear a face covering for the duration of your journey unless you have an exemption. As of 21 June 2020, face coverings are mandatory when travelling on public transport. To help customers who are exempt, we have introduced our own exemption card. More information can be found here. We ask for people to be aware of exemptions and to treat each other with kindness and consideration. Further guidance on face coverings can be found on the Scottish Government website.
Please leave windows open to increase airflow. Some buses will also have air conditioning turned on to help air flow freely through the vehicle.
Please do not eat or drink on board our buses and be sure to take all your belongings and any rubbish off the bus with you when you leave.
Please give space to others waiting at bus stops, and allow those leaving/boarding buses ample space to do so safely.
Please sit apart from other customers. If travelling with other members of your household, please sit together to leave seats free for others. Make use of all space, including the upper deck where available.
When leaving the bus, please remain behind the line on the floor until the bus has stopped and the doors open. If there are customers in the wheelchair space or seats near the front of the bus, please maintain a physical distance at all times.
Please remember, not all conditions or disabilities are visible. Some customers – such as those with sight loss or learning disabilities – may need extra assistance or have difficulty following physical distancing measures as well as others. Please be patient and kind to all other customers as well as our drivers.
We’re all in this together.