Lost Property

Lost an item on our network? We are here to help.

If you think you have left an item on one of our vehicles, please complete the online form below. We aim to be in touch with you within two working days to confirm if we have your item and to arrange an appointment for you to collect it.

All lost property will be kept for 4 weeks and there will be a fee of £2 to collect items. There will be no fee to collect Scottish National Entitlement Cards.

Our Lost Property department will be operational on the following days over the festive period:

Friday 23 December1000 – 1700
Saturday 24 DecemberClosed
Sunday 25 DecemberClosed
Monday 26 DecemberClosed
Tuesday 27 DecemberClosed
Wednesday 28 December1000 – 1630
Thursday 29 December1000 – 1630
Friday 30 December1000 – 1630
Saturday 31 DecemberClosed
Sunday 1 JanuaryClosed
Monday 2 JanuaryClosed
Tuesday 3 January1000 – 1700
Ridacards

For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. 

Please describe the item in as much detail as possible