Lost an item on our network? We are here to help.
If you think you have left an item on one of our vehicles, please complete the online form below. We aim to be in touch with you within two working days to confirm if we have your item and to arrange an appointment for you to collect it.
All lost property will be kept for 4 weeks and there will be a fee of £2 to collect items. There will be no fee to collect Scottish National Entitlement Cards.
Our Lost Property department will be operational on the following days over the festive period:
|Friday 23 December||1000 – 1700|
|Saturday 24 December||Closed|
|Sunday 25 December||Closed|
|Monday 26 December||Closed|
|Tuesday 27 December||Closed|
|Wednesday 28 December||1000 – 1630|
|Thursday 29 December||1000 – 1630|
|Friday 30 December||1000 – 1630|
|Saturday 31 December||Closed|
|Sunday 1 January||Closed|
|Monday 2 January||Closed|
|Tuesday 3 January||1000 – 1700|
For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help.