Lost Property

Lost an item on our network? We are here to help.

If you think you have left an item on one of our vehicles, please complete the online form below. We aim to be in touch with you within two working days to confirm if we have your item and to arrange an appointment for you to collect it.

All lost property will be kept for 4 weeks and there will be a fee of £2 to collect items. There will be no fee to collect Scottish National Entitlement Cards.


For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. 

Where can you find us?

Our Lost Property Department is located at our Shandwick Place TravelHub: 49 Shandwick Place, Edinburgh EH2 4SD. 

Please only visit once you have an appointment booked using the form below

Please describe the item in as much detail as possible