Customer Services

Our team is always happy to help, responding to questions and requests for information about the services we provide. If you have a question, we’ll aim to get back to you with an answer as quickly as possible.

You can contact us by email, get in touch via social media or write to us – whichever you prefer.

If you have had a great experience with one of our drivers or colleagues, we’d love to hear from you – just fill in this form and we will pass along your message.

If you’re visiting the city, find out how to get around using our online Journey Planner  or visit the timetables section of our website. You can also download our mobile app to get live travel alerts and to plan a journey while on the go!

Lost an item on one of our buses? Submit a lost property enquiry here.

New Ridacards
If you wish to apply for a new direct debit Ridacard, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. For new Advance Purchase Ridacards, loaded with a minimum of one week’s travel, please visit a TravelHub or email your name, date of birth, telephone number, postal address and a passport size photograph to
Lost Ridacards
If you have lost or damaged your Ridacard, please visit a TravelHub or email to arrange a replacement. All personal data provided will treated in accordance with our Privacy Policy and will be used only to locate your card record and process your replacement. Please note that we aim to issue you with a new card within 5 working days from receipt of your email and will be in touch directly to arrange a suitable collection date and time.

Email us

Lothian Buses respects your privacy and will use the data you provide here for the purposes of investigation and correspondence only. You can view more information on Data Protection and Privacy or view our Ridacard Terms and Conditions.

Call us

Bus Information
0131 555 6363 (24 hours)

Stay social!

We are here to help on Twitter, Facebook and Instagram, Monday to Friday from 0900 – 1700. Drop us a message!

Write to us

Lothian Buses
Customer Services Department
Annandale Street