Customer Services

Our team is always happy to help, responding to questions and requests for information about the services we provide. And it’s not uncommon for customers to get in touch to say well done – that’s always good to hear. If you have a question, we’ll aim to get back to you with an answer as quickly as possible.

You can contact us by phone, email, get in touch via social media or write to us – whichever you prefer.

If you’re in the city and looking for timetables or travel information, pop into one of our TravelHubs.

Lost an item on one of our buses? Make a lost property enquiry here.

Email us

Lothian Buses respects your privacy and will use the data you provide here for the purposes of investigation and correspondence only. You can view more information on Data Protection and Privacy or view our Ridacard Terms and Conditions.

Call us

Customer Services 0131 554 4494 – select option 2 (Monday – Friday 0830 – 1700)
Bus Information 0131 555 6363 (24 hours)
Lost Property (Lothian Buses) 0131 475 0652 (Monday – Friday 0930 – 1730)
Lost Property (East Coast Buses) 0131 653 1335
Lost Property (Lothian Country) 07818 516186

Stay social!

We are here to help on all your favourite social media channels.
Monday to Friday, 0800 – 1800
Saturday & Sunday, 0830 – 1430

Write to us

Lothian Buses
Customer Services Department
Annandale Street