Customer Services

While our teams continue to work tirelessly in a difficult climate to recruit and train new drivers, we are yet to consistently meet the staffing levels required to operate all of our services across our network every day.

We hope that you understand that due to the volume of enquiries relating to service reliability, we are unable to respond to individual service level queries.

However, please note all feedback is valuable to us and will be passed to the relevant team – meantime you can find some answers on our Frequently Asked Questions page.

If your enquiry relates to any other matter, our team is always happy to help and aims to get back to you with an answer as quickly as possible. You can contact us by email, get in touch via social media or write to us – whichever you prefer (details can be found below).

If you have had a great experience with one of our drivers or colleagues, we’d love to hear from you – just fill in this form and we will pass along your message.


For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. 

Email us

Lothian Buses respects your privacy and will use the data you provide here for the purposes of investigation and correspondence only. You can view more information on Data Protection and Privacy or view our Ridacard Terms and Conditions.

Call us

Bus Information
0131 555 6363 (24 hours)

Stay social!

We are here to help on Twitter, Facebook and Instagram, Monday to Friday from 0900 – 1700. Drop us a message!

Write to us

Lothian Buses
Customer Services Department
Annandale Street