Our team is always happy to help, responding to questions and requests for information about the services we provide. If you have a question, we’ll aim to get back to you with an answer as quickly as possible.
You can contact us by email, get in touch via social media or write to us – whichever you prefer.
If you’re visiting the city, find out how to get around using our online Journey Planner or visit the timetables section of our website. You can also download our mobile app to get live travel alerts and to plan a journey while on the go!
Lost an item on one of our buses? Submit a lost property enquiry here.
If you wish to apply for a new direct debit Ridacard, please visit a TravelHub and a member of the team will be happy to help. For new Advance Purchase Ridacards, loaded with a minimum of one week’s travel, please visit a TravelHub or email your name, date of birth, telephone number, postal address and a passport size photograph to email@example.com
Please note that we aim to issue you with a new card within 5 working days from receipt of your email and will be in touch directly to arrange a suitable collection date and time.
We are here to help on Twitter, Facebook and Instagram, Monday to Friday from 0900 – 1700. Drop us a message!
East Coast Buses
Write to us
Customer Services Department