We want to make travel on our buses easier for everyone, including passengers with disabilities and those travelling with young children. Since 2000, we have introduced easy access buses across our network and are now happy to announce that all our buses are easy access.

This means our buses feature:

• Low entrances that can “kneel” to kerb height to give step free access where possible
• Retractable boarding ramp for wheelchair access
• Completely flat areas on the lower deck (no internal steps to worry about)
• High visibility handrails
• A dedicated wheelchair space

Our drivers are specially trained to help you enjoy the full benefit of our buses.

	Wheelchair Users: After boarding one of our buses please ensure you: Park the wheelchair in the dedicated space with the back of the wheelchair facing  the front of the bus. Apply the brake. The driver will wait until this is done before moving the bus. When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting.

Other Users:

If there is no wheelchair user on the bus, other passengers or one unfolded buggy may occupy the wheelchair space. Please note that wheelchair users have priority over everyone else for use of the wheelchair space, since this is the only space in which they can travel safely.  Whenever the space is required by a wheelchair user, other passengers must move to make it available, and any buggies must be folded and stored safely elsewhere. Any buggy user who chooses to get off the bus so that a wheelchair user can travel will be issued with a receipt so that they can continue their journey free of charge on another bus.

Some of our newest and recently refurbished buses have the handy addition of a specific BUGGY SPACE (as well as a wheelchair space).  You'll find these spaces on most* of the buses running on:

Service 3 “Lady Victoria” yellow top buses

Service 5 “Morningside Maisie” beige top buses

Service 10 “HYBRID” gold and maroon buses

Service 22 pink top buses

Service 29 “The Stock Brig” orange top buses

Service 37 “The Pen-Y-Cog” turquoise top buses

Service 44 “The Mill Race” grey top buses

Service 49 “Queen of Scots” blue top buses

Our 60 new standard Lothian Buses double deck vehicles also have a wheelchair and buggy space (buses with “11” in the registration).

For everyone’s comfort and safety, only buggies including, pushchairs and travel systems which will not obstruct the aisle may be brought onto our buses unfolded. If in doubt, the driver will tell you if you are unable to travel safely on our buses. Please note that mobility scooters are NOT permitted on our buses.

Download Accessibility FAQ’s here

Download Accessibility Review here

For those who need that extra help to make their journey, the SEStran Thistle Assistance Card is available to help anyone who has difficulty in using public transport because of age, disability or illness.  It's free and is available at all our Travelshops and Park & Ride sites as well as a range of outlets across South East Scotland, including; local authorities, bus operators, GP surgeries and Health Centres.  www.sestran.gov.uk.

For more information see our  Conditions of Carriage leaflet.

*Please note that sometimes these services may use some buses not currently fitted with a buggy space.