We want to make travel on our buses easier for everyone, including passengers with disabilities and those with young children and foldable buggies. Since 2000, we have introduced easy access buses across our network and are now happy to announce that all our buses are easy access.

This means our buses feature:

• Low entrances that can “kneel” to kerb height to give step free access where possible
• Retractable boarding ramp for wheelchair access
• Completely flat areas on the lower deck (no internal steps to worry about)
• High visibility handrails
• A dedicated wheelchair space

Our drivers are specially trained to help you enjoy the full benefit of our buses.

	Wheelchair Users: After boarding one of our buses please ensure you: Park the wheelchair in the dedicated space with the back of the wheelchair facing  the front of the bus. Apply the brake. The driver will wait until this is done before moving the bus. When you are ready to leave the bus, ring the bell so that the driver knows you wish to leave at the next bus stop then wait until the bus has reached a complete stop before alighting.

Other Users:

If there is no wheelchair user on the bus, other passengers or one unfolded buggy may occupy the wheelchair space. Please note that wheelchair users have priority over everyone else for use of the wheelchair space, since this is the only space in which they can travel safely.  Whenever the space is required by a wheelchair user, other passengers must move to make it available, and any buggies must be folded and stored safely elsewhere.

We are currently trialling a dedicated unfolded buggy space on our newest “pink top” service 22 buses.  This is in addition to the wheelchair space.

For everyone’s comfort and safety, we are unable to accommodate electric scooters, prams or any mobility/toddler transport device that is not collapsible/foldable on our buses.  If in doubt, the driver will tell you if you are unable to travel safely on our buses.

For more information see our  Conditions of Carriage leaflet.